Refund Policy
Effective date: April 6, 2026
Physical goods
We accept returns on physical products within 30 days of the delivery date. To be eligible for a return, items must be unopened and in their original, unaltered condition with all original packaging intact.
To initiate a return, contact us at returns@wtexgroup.com with your order number and reason for return. We will provide return instructions within 2 business days.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit. Original shipping charges are non-refundable.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
Items not eligible for return
- Items that have been opened, used, or altered in any way.
- Items returned more than 30 days after delivery.
- Items damaged due to misuse or improper handling by the customer.
- Final sale or clearance items (marked as such at time of purchase).
Damaged or defective items
If you receive a damaged or defective item, contact us at returns@wtexgroup.com within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.
Digital products and subscriptions
All sales of digital products and services are final. This includes CursusIQ subscriptions, software licenses, and consulting services. We do not offer refunds once a digital product has been accessed or a service has been delivered.
If you experience a technical issue preventing access to a digital product you have purchased, contact us at returns@wtexgroup.com and we will work to resolve the issue promptly.
Subscription cancellations
You may cancel a subscription at any time. Cancellation stops future billing but does not entitle you to a refund for the current billing period. You will retain access to the subscription through the end of the paid period.
Contact
For refund requests or questions about this policy:
Wasatch Technology Exchange Defense Group, LLC
Utah, USA
returns@wtexgroup.com